Help with your site and connections.

Get help with account access, a site report, an integration, or billing. Contact the Mimetic team directly.

Include your site or report URL, integration name, and error text in the contact form. Leave out passwords, API keys, and access tokens.

Setup guides

Common questions

I can’t see my site or projects.

Sign in with the email that owns your Mimetic report. A different email can show an empty project list. In the CLI, run mim auth status to check your account, then mim projects.

An integration stopped working.

Check the provider account and project you authorized, then reconnect if the grant expired or was revoked. Mixpanel also requires the correct data region. Follow the integration’s setup guide above or send us the error and your report URL.

MCP returns 401 or asks me to sign in.

The MCP endpoint requires authentication. Use the connection guide to complete OAuth, or run mim setup for the CLI. If a signed-in request still fails, reconnect and confirm that you are using the correct Mimetic account.

A tool asks for a plan or additional permission.

Some connected-data and action tools depend on your Mimetic plan or provider permissions. Review pricing and the requested access before proceeding. Contact us if your existing plan should include the feature.

I have a billing question.

Use the contact form and include your account email, site URL, and the invoice or charge you are asking about. Do not send card details.

Disconnect, revoke access, or request deletion

Use the disconnect instructions for your integration. Revoking provider access stops future API access but may not remove credentials or historical reports already stored by Mimetic.

For credential removal, account deletion, or other data requests, use the contact form. Include the account email and affected site so we can verify your authority and locate the records.